Reservation conditions for Christmas and New Year

Valid 22.12.2011 - 11.1.2012

HimosLomat - HimosHoliday – terms and conditions concerning Christmas and New Year reservations

HimosLomat observes the following terms and conditions for reservation of accommodation and cancellation of reserved services. These conditions are binding for both parties from the moment the customer makes a reservation.
Separate sales conditions apply to meetings, group reservations, and event bookings.

1. Reservation and payment
HimosLomat does not make preliminary reservations. A reservation is binding from the moment it is made, whether it was made via telephone or in writing. A handling fee of €19 is added to the cost of the reservation. 50% of amount of accommodation is charged 14 days from the day of reservation and 50% 18.11.2011
If the reservation is done less than 60 days before arrival, the whole reservation sum is charged 30 days before arrival. Reservations made less than 30 days before arrival are charged 2-7 days from the reservation. Customers must comply with HimosLomat’s terms of payment. When arriving to obtain the key, the customer must present receipts for the payments made to HimosLomat. If the reservation was made via a travel agency, the customer must present and surrender the voucher for reserved services at Reception.

2. Cancellation
HimosLomat must always be informed of a cancellation in writing. If the cancellation is done more than 60 days before arrival, cancellation fee is 20% of the total sum. When cancelled less than 60 days but before 18.11.2011, cancellation fee is 50% of the total sum of reservation. For cancellations made later than 18.11., cancellation charge is 100% of the sum. The minimum cancellation and handling fee is €95.
For cancellation after the final cancellation date, no payments made are refunded. We recommend taking out insurance against illness, accident, and other reasons for cancellation. Changes in the holiday destination or reservation period are considered cancellation of the old reservation and making of a new one. Cancellation fee will be charged according to dates mentioned above when changing the accommodation.

3. The right of HimosLomat to cancel a reservation
In the event of force majeure or factors attributable to the proprietor of the holiday property (such as changes in proprietorship), the proprietor of the holiday property may cancel the agreement through HimosLomat, in which case HimosLomat must inform the customer of the cancellation as soon as possible. In such a case, the customer is entitled to a full refund of the payment made to HimosLomat. HimosLomat may cancel a reservation if the customer has not followed the terms of payment. HimosLomat may cancel a on-line reservation automatically if the minimum reservation period for weekends or high season, as stated in the price list, is not honoured in making of the reservation.

4. Collection of the key and cleaning
The key is collected from the HimosLomat reception area during its service hours. If you wish to collect the key outside opening hours, you must inform HimosLomat of this and arrange separate delivery. If the person in charge of reservation is unable to obtain the key, reception must be notified about the person who is entitled to collect the key instead. The holiday premises are at your disposal from 4pm on the arrival day and must be vacated by noon on the departure day.

While accommodating in cottage / chalet: The resident is responsible for cleaning the holiday property during the holiday and before departure. A credit card is required to secure cleaning and possible damages in the furniture at the reception. If the propriety is in correct condition after departure, the card is not charged.

We expect the customer to do the following: take out the rubbish, hoover the floors, wash the dishes (and empty the dishwasher), remove stains and dirt, return items to their designated places, and make the beds. If you do not wish to clean the premises yourself before departure, you may purchase cleaning services from HimosLomat. The minimum cleaning fee is €60 per cabin – the actual charges depend on the size of the cabin. If cleaning has not been arranged, HimosLomat is entitled to collect a cleaning fee of at least €90 for a cabin left uncleaned. Even if cleaning has been arranged, the cabin is expected to be in reasonable condition, with furniture and other equipment in the proper place and unbroken, rubbish taken out, and any bio-matter removed. Also, the yard of the holiday property must be tidy. If the holiday property is not in the expected state of cleanliness at the end of a reservation period and the caretaker has to clean it, a fee of €50/cleaner per hour used for cleaning will be charged afterwards. A separate fee of €12 per set will also be charged for linens (not included in the rental price).

While accommodating in hotel / Patalahti: Final cleaning and linen are included in the room rate. Himos Hotel room rate include also breakfast, residents of Patalahti have a possibility to order breakfast in Himos Hotel Restaurant via sales service.

If a key is lost, the actual cost of changing the locks will be charged to the customer. The door-opening fee is €30 on weekdays between 8am and 8pm, and €60 at other times.

5. Compensation for damage
Upon check-in credit card number details are collected from one of the residents per cottage. The customer is responsible for the contents of the rented cabin during the rental period. The customer is liable to compensate HimosLomat for any damage caused to the property or its contents during the rental period.

6. Number of persons
The holiday property must not be used by more people than specified in the brochure. The use of tents, camper vans, or mobile homes on the holiday property site is forbidden without explicit permission from HimosLomat. A fee of €25 per night for each additional person is applicable.

7. Complaints
Any complaints about the reservation or the condition of the holiday property should be expressed in writing immediately after they arise, to HimosLomat - Himos Holiday: HimosLomat, Länsi-Himoksentie 4, 42100 Jämsä; tel. + 358 (0)20 711 9230, fax + 358 (0)14 717 5572. HimosLomat - Himos Holiday will supply a claim form. Possible requests for maintenance should be done immediately, for there is a 24 hours maintenance service and problems can be attended without delay. Telephone to 24 hrs maintenance +358 20 711 9213

8. Smoking and pets
Smoking indoors is forbidden at all holiday properties. Unauthorised smoking indoors will incur an airing fee of €100. HimosLomat must always be informed of any pets brought to the holiday property.
A fee of €17 per reservation will be charged for each pet. Pets brought without permission will incur an additional charge of €40 per pet per day HimosLomat takes no responsibility for problems, such as allergic reactions, caused by unauthorised smoking or animal dust.