HimosLomat – general terms and conditions concerning reservations

HimosLomat observes the following terms and conditions for reservation of accommodation and cancellation of reserved services. These conditions are binding for both parties from the moment the customer makes a reservation. Separate sales conditions apply to meetings, group reservations, and event bookings.

1. Reservation and payment via SALES SERVICES
A reservation is binding from the moment it is made, whether it was made via telephone or in writing. A handling fee of €19 is added to the cost of the reservation. Customers must comply with HimosLomat’s general terms of payment. When arriving to obtain the key, the customer must present receipts for the payments made to HimosLomat. If the reservation was made via a travel agency, the customer must present and surrender the voucher for reserved services at Reception. 50 % of the amount of the reservation is due 14 days after reservation, the remaining 50 % must be paid 14 days before the beginning of the reservation.

2. Cancellation
HimosLomat must always be informed of a cancellation in writing. The minimum cancellation fee is €95. If cancellation is done before the last cancellation date, which the customer is notified of when making the reservation, the customer is entitled to a full refund of the sum paid to HimosLomat, less a handling and cancellation fee of €95. For events, season, and group reservations, the last cancellation date depends on the terms and conditions agreed upon. For cancellation after the final cancellation date, no payments made are refunded. We recommend taking out insurance against illness, accident, and other reasons for cancellation. Changes in the holiday destination or reservation period are considered cancellation of the old reservation and making of a new one.

3. The right of HimosLomat to cancel a reservation
In the event of force majeure or factors attributable to the proprietor of the holiday property (such as changes in proprietorship), the proprietor of the holiday property may cancel the agreement through HimosLomat, in which case HimosLomat must inform the customer of the cancellation as soon as possible. In such a case, the customer is entitled to a full refund of the payment made to HimosLomat. HimosLomat may cancel a reservation if the customer has not followed the terms of payment. HimosLomat may cancel a Web reservation automatically if the minimum reservation period for weekends or high season, as stated in the price list, is not honoured in making of the reservation.

4. Collection of the key and cleaning
The key is collected from the HimosLomat reception area during its service hours. If you wish to collect the key outside opening hours, you must inform HimosLomat of this and arrange separate delivery. The holiday premises are at your disposal from 4pm on the arrival day and must be vacated by noon on the departure day. The resident is responsible for cleaning the holiday property during the holiday and before departure. We expect the customer to do the following: take out the rubbish, hoover the floors, wash the dishes (and empty the dishwasher), remove stains and dirt, return items to their designated places, and make the beds. If you do not wish to clean the premises yourself before departure, you may purchase cleaning services from HimosLomat. The minimum cleaning fee is €60 per cabin – the actual charges depend on the size of the cabin. If cleaning has not been arranged, HimosLomat is entitled to collect a cleaning fee of at least €90 for a cabin left uncleaned. Even if cleaning has been arranged, the cabin is expected to be in reasonable condition, with furniture and other equipment in the proper place and unbroken, rubbish taken out, and any bio-matter removed. Also, the yard of the holiday property must be tidy. If the holiday property is not in the expected state of cleanliness at the end of a reservation period and the caretaker has to clean it, a fee of €50 per hour used for cleaning will be charged afterwards. A separate fee of €12 per set will also be charged for linens (not included in the rental price). If a key is lost, the actual cost of changing the locks will be charged to the customer. The door-opening fee is €15 on weekdays between 8am and 8pm, and €45 at other times.

5. Compensation for damage
The customer is responsible for the contents of the rented cabin during the rental period. The customer is liable to compensate HimosLomat for any damage caused to the property or its contents during the rental period.

6. Number of persons
The holiday property must not be used by more people than specified in the brochure. The use of tents, camper vans, or mobile homes on the holiday property site is forbidden without explicit permission from HimosLomat. A fee of €25 for each additional person is applicable.

7. Complaints
Any complaints about the reservation or the condition of the holiday property should be expressed in writing immediately after they arise, to HimosLomat: HimosLomat, Länsi-Himoksentie 4, 42100 Jämsä; tel. +358 14 717 5500; fax +358 14 717 5501. HimosLomat will supply a claim form.

8. Smoking and pets
Smoking indoors is forbidden at all holiday properties. Unauthorised smoking indoors will incur an airing fee of €100. HimosLomat must always be informed of any pets brought to the holiday property.
A fee of €17 per reservation will be charged for each pet. Pets brought without permission will incur an additional charge of €40 per pet per day HimosLomat takes no responsibility for problems, such as allergic reactions, caused by unauthorised smoking or animal dust.