HimosLomat Oy - Himos Holiday Travel terms of reservation and cancellation

HimosLomat – Himos Holiday observes the following terms and conditions for reservation of accommodation and services. These conditions are binding for both parties from the moment the customer makes a reservation.
High season periods are Christmas-New Year season (21.12.-11.1.), Easter, Festivals and regional major events such as exhibitions and Neste Oil Rally.

1. RESERVATION AND PAYMENT

A reservation is binding from the moment it is made, whether it was made via internet, telephone or in writing. A handling fee of 19 € is added to the cost of the reservation. When arriving to obtain the key, the customer must present receipts for the payments made to HimosLomat. If the reservation was made via a travel agency, the customer must present and surrender the voucher for reserved services at Reception.

Reservation and payment outside high season
50 % of the amount of the reservation is due 14 days after reservation, the sum must be paid 14 days before the beginning of the reservation. If the reservation is done 30 – 14 days before arrival, the whole amount of the reservation is charged 14 days before arrival. If the reservation is done less than 14 days before arrival, the whole amount of reservation is charged immediately.

Reservation and payment during high season
50 % of the reservation is due 14 days after reservation, the remaining sum must be paid 60 days before the beginning of the reservation. If the reservation is done less than 60 days before arrival, the whole amount of the reservation is charged 30 days before arrival. If the reservation is done less than 30 days before arrival, the whole amount of reservation is charged immediately.  Exception to these terms of payment is online-reservations, when the remaining sum is charged 14 days before the beginning of the reseration. This exception does not apply to the terms and timelines of cancellation. 

2. CANCELLATION

HimosLomat must always be informed of a cancellation in writing.  Not making the payment is not a cancellation. If the client does not cancel his reservation and the accommodation is left unreserved due to the unpaid reservation (which has not been cancelled in writing), the whole sum of the reservation is charged from the customer.

Terms of cancellation outside high season
Cancellation fee is 95 € per reservation if the cancellation is made earlier than 14 days before arrival. The difference between first payment and cancellation fee is refunded. If the cancellation is done less than 14 days before arrival, cancellation fee is the whole sum of the reservation, no payments are refunded.

Terms of cancellation during high season
Cancellation fee is 20 % of the sum of the accommodation, although minimum 95 €. Cancellation fee is 50% of the whole sum if the accommodation is cancelled 59-30 days before the arrival. The cancellation fee is the whole sum of the reservation if the cancellation is done less than 30 days before the beginning of the reservation, no payments are refunded.
Changing the accommodation from another holiday house is considered a cancellation and making of a new reservation. The payments made can not be transferred from one apartment to another, because the holiday apartments available through HimosLomat – Himos Holiday have several different owners and therefore the change is a cancellation from the other owner's point of view and a new booking from the other owner's point of view.
General silence on the area 23 - 07. If the guests are causing undue interference, and do not co-operate with the guard, the reservation may be terminated instantly and no payments are refunded.
We recommend taking out an insurance against sudden illness or accidents. Changes in weather conditions, number of slopes or routes available do not change the terms of reservation and cancellation

3. HIMOSLOMAT – HIMOS HOLIDAY RIGHT OF CANCELLATION

In the event of force majeure or factors attributable to the proprietor of the holiday property (such as changes in ownership), the proprietor of the holiday property may cancel the agreement through HimosLomat, in which case HimosLomat must inform the customer of the cancellation as soon as possible. In such a case, the customer is entitled to a full refund of the payment made to HimosLomat. HimosLomat may cancel a reservation if the customer has not followed the terms of payment. HimosLomat may cancel an on-line reservation automatically if the minimum reservation period for weekends or high season, as stated in the price list, is not honoured in making of the reservation.

4. COLLECTING THE KEYS AND CLEANING

The check-in for accommodation start 4 pm / 16 o'clock on the arrival day and accommodation must be vacated by 12 o'clock/ Noon on the departure day. The key is collected from the HimosLomat reception area during its service hours. If you wish to collect the key outside opening hours, you must inform HimosLomat of late arrival and arrange separate delivery. Telephone for reception. +358 20 711 9210

The resident is responsible for cleaning the holiday property during the holiday and before departure. The reception will collect the credit card details as a deposit from the person who the key is handed to.
The credit card will be charged if the accommodation is not in an acceptable state after the client's departure or if there is breakage in furniture, equipment or the client has not paid the service related to accommodation in the reception.

We expect the customer to do the following: take out the rubbish, hoover the floors, wash the dishes (and empty the dishwasher), remove stains and dirt, return items to their designated places, and make the beds. If you do not wish to clean the premises yourself before departure, you may purchase cleaning services from HimosLomat. The minimum cleaning fee is 62 € per cabin – the actual charges depend on the size of the cabin. If cleaning has not been arranged, HimosLomat is entitled to collect a cleaning fee of minimum 90 € for a cabin left uncleaned. Even if cleaning has been arranged, the cabin is expected to be in reasonable condition, with furniture and other equipment in the proper place and unbroken, rubbish taken out, and any bio-matter removed. Also, the yard of the holiday property must be tidy. If the holiday property is not in the expected state of cleanliness at the end of a reservation period and the caretaker has to clean it, a fee of 50 € per cleaner per hour used for cleaning will be charged afterwards.

Blankets and pillows are in the cottage but there is no linen and towels. You may rent a set of linens for a separate fee of  12 € per set
If the cottage or villa is equipped with a jacuzzi or hot tub, a separate charge for use is charged according to the price list. Using instructions are handed out in HimosLot reception upon check-in. HimosLomat has the right to charge an additional fee of €150 if the using instructions have not been followed. Movable hot tubs or swimming pools are prohibited on the area.

When accommodating in a hotel or motel: cleaning, linen and towels are included in the accommodation rate. In hotel accommodation also breakfast is included.
If the key is lost, the client is charged for actual charge of changing the locks.
In the cases when key is left inside, opening the door weekdays during 8 – 18 50 € and other times 80 €

5. COMPENSATION OF DAMAGE

The customer is responsible for the contents of the rented cabin during the rental period. The customer is liable to compensate HimosLomat for any damage caused to the property or its contents during the rental period.

6. NUMBER OF PERSONS

The holiday property must not be used by more people than specified in the brochure.  A fee of  20 € for each additional person per night is applicable. The use of tents, camper vans, or mobile homes on the holiday property site is forbidden without explicit permission from HimosLomat.

7. COMPLAINTS

Any complaints about the reservation or the condition of the holiday property should be expressed in writing immediately after they arise, to HimosLomat - Himos Holiday: HimosLomat, Länsi-Himoksentie 4, 42100 Jämsä; tel. + 358 (0)20 711 9230, fax + 358 (0)14 717 5572. This e-mail address is being protected from spambots. You need JavaScript enabled to view it . HimosLomat - Himos Holiday will supply a claim form. Possible requests for maintenance should be done immediately, for there is a 24 hours maintenance service and problems can be attended without delay. Telephone to 24 hrs maintenance +358 20 711 9213

8. SMOKING AND PETS

Smoking indoors is forbidden at all holiday properties. Unauthorised smoking indoors will incur an airing fee minimum of €100. HimosLomat must always be informed of any pets brought to the holiday property. A fee of €20 per reservation will be charged for each pet. Pets brought without permission will incur an additional charge of €40 per pet per day HimosLomat takes no responsibility for problems, such as allergic reactions, caused by unauthorised smoking or animal dust.

WELCOME TO HIMOS HOLIDAY!