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RESERVATION TERMS AND CONDITIONS

TERMS OF RESERVATION AND CANCELLATION

Himos Holiday (HimosLomat) observes the following terms and conditions for reservation of accommodation and services. These conditions are binding for both parties from the moment the guest makes a reservation.

High season periods are Christmas-New Year season (21.12.-11.1.), Easter, Festivals and regional major events such as exhibitions and Neste Oil Rally.

1. RESERVATION AND PAYMENT

Himos Holiday does not make preliminary reservations. A reservation is binding from the moment it is made, whether it was made via internet, telephone or in writing. A handling fee of 19 € is added to the cost of the reservation. Person who makes the reservation as well as checking in must be at least 18 years old.

General payment terms
50 % of the total sum is due 14 days after reservation, the final sum must be paid 14 days before the beginning of the reservation. If the reservation is done 30 – 14 days before arrival, the whole amount of the reservation is charged 14 days before arrival. If the reservation is done less than 14 days before arrival, the whole amount of reservation is charged immediately. 

Payment for Christmas, New Year and other high season period booking
50 % of the total sum is due 14 days after reservation, the remaining sum must be paid 60 days before the beginning of the reservation. If the reservation is done less than 60 days before arrival, the whole amount of the reservation is charged 30 days before arrival. If the reservation is done less than 30 days before arrival, the whole amount of reservation is charged immediately. 

Payment for online bookings
When making the reservation in the online system, the first payment is charged immediately. Remaining sum must be paid latest 14 days before the beginning of the reservation. The final sum is not charged automatically. The payment can be submitted with the invoice which is sent automatically to the e-mail address provided by the guest while making the booking. Payment can be done by credit card by contacting and authorizing the personnel in the sales office. Payment dates does not effect the terms and timelines of cancellation.

Visa invitation will be sent only after the reservation is completely paid off.

2. RECEIVING AND USING ACCOMMODATION, RETURNING THE KEY

Check-in starts at 16 o’clock / 4 pm. The keys must be returned to the reception by 12 o’clock / Noon.

The key is given only to the person who has made the booking unless the person names a deputy person. The person checking in must present the reservation number, receipts and personal identification documents in the reception. If the reservation is made via a travel agency, the customer must bring the agency’s voucher.

Keys are picked up from Himos Center reception, Länsi-Himoksentie 4, 42100 Jämsä. Tel. +358 20 711 9210

If you wish to collect the key outside opening hours, you must inform the reception of late arrival and arrange separate delivery. The opening times: http://www.himosholiday.com/en/himosholiday/arrival-info/ 

If the key is lost, the client is charged for actual expenses of changing the locks. If the key is left inside the accommodation, Door opening fee by maintenance during the week days between 8 – 18 o’clock costs 50 € and other times 80 €.

There are blankets and pillows in the cottages/villas but no sheets and towels unless reserved in advance or mentioned otherwise. Linen and towels can be reserved for extra charge in advance, in this case the linen is delivered to the cottage before guests arrival. It is also possible to rent sets from the Reception. In some villas the reservation for linen and towels per passenger are mandatory.

A starting package including following items is delivered to the cottages and villas before the start of the reservation: some toilet rolls, hand tissue roll, dishwasher liquid, standard washing liquids. The guest must buy refills at his own cost if the products run out.

The resident is responsible for cleaning the holiday property during the holiday and before departure. The guest must leave his credit card details as a deposit in the reception. The credit card will be charged if the accommodation is not in an acceptable state after the client's departure or if there is breakage in furniture, equipment or the client has not paid the extra services reserved with accommodation.

It is possible to buy end-cleaning service from HimosHoliday. Prices from 62 € per cottage depending of the size of the cottage.

If the end-cleaning service is not reserved we expect the guest to do the following: take out the rubbish, hoover/wash the floors, wash the dishes (empty the dishwasher), wash the bathroom and toilet, remove stains and dirt, return items in the cottage and the terrace to their designated places, collect the rubbish from the terrace and make the beds. 

Even if the cleaning has been reserved, the cabin is expected to be in reasonable condition, with furniture and other equipment in the proper place and unbroken, rubbish taken out, and any bio-matter removed. Also the possible rubbish on the yard of the cottage must be picked up.

If the holiday property is not cleaned as advised and the caretaker has to clean it, HimosHoliday will charge 50 € / cleaner / starting hour from the guest.

If the cottage or villa is equipped with a jacuzzi or hot tub, a separate charge for use is charged according to the price list. Using instructions are handed out in HimosLomat reception upon check-in. HimosLomat has the right to charge an additional fee of 150 € if the using instructions have not been followed. Movable hot tubs or swimming pools are prohibited on the area in the wintertime. In the summer season hot tubs are allowed in most cottages and must be informed in advance to HimosHoliday +358 20 711 9230

When accommodating in a hotel or motel: cleaning, linen and towels are included in the accommodation rate. 

3. AMOUNT OF PASSENGERS

The holiday property must not be used by more people than specified in the brochure or description. A fee of 30 € for each additional person is applicable. The use of tents, camper vans, or mobile homes on the holiday property site is forbidden without explicit permission from HimosHoliday.

4. COMPENSATION OF DAMAGE AND LOST ITEMS

The customer is responsible for the contents of the rented cabin during the rental period. The customer is liable to compensate HimosLomat for any damage caused to the property or its contents during the rental period. HimosHoliday is not responsible for the guest’s personal effects kept in accommodation or other premises or which are left in the accommodation. Lost and found items are shipped to the lost and found office Suomen Löytötavarapalvelu, inquiries +358 600 03393

5. COMPLAINTS

Any complaints about the reservation or the condition of the holiday property must be expressed immediately after they arise. Urgent matters that need repair or fixing immediately by phone to 24 h service number +358 20 711 9213. A reclamation form is available in the reception desk at Himos Center reception. You may also give feedback in writing e-mail  himosholiday@himosholiday.com

6. SMOKING, PETS

Smoking indoors is forbidden in all holiday properties. Unauthorised smoking indoors will incur an airing fee minimum of 100 €. HimosLomat must always be informed of any pets brought to the holiday property. A fee of 30 €/reservation will be charged for each pet. Pets brought without permission will incur an additional charge of 50 €/pet/day HimosHoliday takes no responsibility for problems, such as allergic reactions, caused by unauthorised smoking or animal dust. HimosHoliday does not rent hypoallergenic or accessible cottages.

7. CANCELLATION

A reservation is valid immediately after booking. HimosLomat must always be informed of a cancellation in writing. Not making the payment is not a cancellation!

General terms of cancellation
Cancellation/ modification fee is 95 € per cottage if the cancellation is made earlier than 14 days before arrival. The difference between first payment and cancellation fee is refunded. If the cancellation is done less than 14 days before arrival, cancellation fee is the whole sum of the reservation, no payments are refunded.

Cancellation terms for reservations during high season and events
Cancellation/modification fee is 20 % of the sum of the cottage, although minimum 95 €. Cancellation fee is 50% of the whole sum of the cottage if the accommodation is cancelled 59-30 days before the arrival. The cancellation fee is the whole sum of the reservation if the cancellation is done less than 30 days before the beginning of the reservation.

Changing the dates or accommodation from one cottage to another, is considered a cancellation and making of a new reservation and a cancellation/modification fee will be charged. The payments can not be transferred from one cottage to another, because the holiday apartments available through HimosLomat – Himos Holiday have several different owners. Therefore the change is a cancellation for the owner the other first cottage and a new booking for the second cottage’s owner. 

General silence on the area 23 - 07. If the guests are causing undue interference, and do not co-operate with the guard, the reservation may be terminated instantly and no payments are refunded. Disturbance in the area must be informed directly to the police, emergency number 112.

We recommend taking out an insurance against sudden illness or accidents. Changes in weather conditions, number of slopes or routes available do not change the terms of reservation and cancellation. Himos Holiday is not liable to compensate any possible inconvenience caused by building works on neighbouring slot or any changes in the equipment level of the cottage that is caused by the owner of the house and is not reported to Himos Holiday.

8. RIGHTS TO CANCEL THE RESERVATION FOR HIMOS HOLIDAY

Himos Holiday has a right to cancel the reservation in the event of force majeure or factors attributable to the proprietor of the holiday property (such as changes in ownership). The owner of the holiday property may cancel the agreement through Himos Holiday, in which case Himos Holiday must inform the customer of the cancellation as soon as possible. In such a case, the customer is entitled to a full refund of the payment made to HimosLomat. HimosLomat may cancel a reservation if the customer has not followed the terms of payment.

WELCOME TO HIMOS HOLIDAY!